OAISYS ^® Talkument ^TM does for phone calls what e-mail did for letters and memos, with the same benefits to productivity and accuracy. A voice document captures a digital copy of telephone calls for users to comment upon, share and retain.

A communications appliance, Talkument connects with a wide range of digital and IP telephone systems to let users record, organize and share their voice documents.

Can’t remember if Mike from Tulsa needs that order to arrive on the 30th or the 31st? Simply review the voice document. Once verified, highlight the portion of the conversation where Mike told you the address and billing information and share the document directly with your shipping manager to eliminate the risk of miscommunication.

Would you like your superior’s advice after a difficult conversation with an upset customer? Rather than recreating the discussion from memory and promoting a “he said/she said” situation, simply retrieve the voice document, highlight the related section, add your comments and send it directly for review.

Do you need to involve your entire sales and fulfillment team to solve a customer service issue? Highlight the relevant portion of the voice document with Talkument, comment on what actions need to be taken, share the call with the group and get everyone into action immediately.

Now, telephone conversations no longer disappear as they occur, leaving just a few lines of ink on a notepad to retain the important details at completion. With Talkument, a voice document and the treasure trove of additional information it contains are there for posterity.